Refund Policy

Effective date: October 19, 2026

This policy covers digital downloads purchased from the ClassroomWars AI store (ClassroomWars, we, us). Subscription plans are covered by our [Terms of Service](/policies/terms-of-service).

All sales are final

Store products are digital files delivered instantly. Once a file has been delivered it cannot be returned, so all sales are final except in the situations listed below. Please read each product's description and preview before you buy.

When we will refund

We will refund your purchase if you contact us within 14 days of purchase and one of the following applies:

• Duplicate purchase. You were charged more than once for the same product.
• Defective file. The file is corrupted, incomplete or will not open, and we cannot fix it or send you a working replacement within a reasonable time.
• Not as described. The file is materially different from its product description, for example a different grade level, subject or page count than listed.
• Unauthorized charge. You did not make or authorize the purchase. Please contact us right away so we can investigate.

For a defective or not-as-described file, we may first offer to fix the file or send a corrected version. If that does not resolve the problem, we will refund you.

When we will not refund

We do not offer refunds for:

• Changing your mind after purchase.
• Buying a product you no longer need or did not end up using.
• Buying something you already own or that is similar to another resource you have.
• Not reading the product description or preview before buying.
• Problems with your own device, software or printer, such as not having a PDF reader installed.
• Requests made more than 14 days after purchase.

How to request a refund

Email support@classroomwars.ai within 14 days of purchase and include:

• The email address you used at checkout.
• The name of the product.
• Which of the reasons above applies, with a short description of the problem.

We aim to reply within 3 business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show the credit.

When a purchase is refunded, its download links stop working. Please delete any copies of the file you downloaded.

Lost or expired download links

A lost or expired link is not a reason for a refund — we will simply get you the file again. If you have a ClassroomWars account with the email you bought with, sign in and download it any time from Dashboard → My purchases. Otherwise, email support@classroomwars.ai and we will send you a new link.

Disputes and chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve problems quickly, and a dispute can take weeks to settle.

Your rights under the law

Nothing in this policy limits any rights you have under consumer protection laws that apply to you.

Contact us

Questions about this policy? Email support@classroomwars.ai.